Return & Exchange Policy – DYNOGEM
At DYNOGEM, customer satisfaction is our top priority. We offer a 7-day return and exchange policy to ensure a smooth shopping experience.
Eligibility for Return or Exchange
- Return or exchange requests must be raised within 7 days of receiving the product.
- Shoes must be unused, unworn, and in original condition.
- Products must be returned with the original box, tags, and packaging intact.
- A valid proof of purchase (invoice or order ID) is required.
Non-Returnable Items
- Shoes that show signs of use, damage, or alteration.
- Products returned after 7 days from the delivery date.
- Items bought during sale or clearance offers, unless received defective.
Exchange Policy
- Exchanges are permitted for size or color, subject to availability.
- If the requested variant is unavailable, customers may choose an alternative product or receive a store credit.
Return Process
- Contact us within 7 days of delivery to initiate a return or exchange.
- Our support team will assist you with the next steps.
- Once we receive and inspect the product, your return or exchange will be processed.
Refund Policy
- Approved refunds will be issued to the original payment method after inspection.
- Shipping charges are non-refundable, unless the product is defective or incorrect.
Defective or Incorrect Products
If you receive a damaged or incorrect item, please inform us within 48 hours of delivery for a replacement or refund.
Contact Us
📞 Phone: +91-9560-9331-34
📧 Email: dynogem.iha@gmail.com